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Support Conversational IVR's, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda Core Languages: Node JS and Python 5+ years' of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc) 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solutions. Experience in AWS Lex & Lambda for development of ChatBot 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands-on development and deployment experience 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc Experience integrating with CRM apps including SalesForce and ServiceNow is a plus Experience with Genesys-Pure-Cloud or Genesys Engage, hands-on implementation, Configuration, deployments to production, and support is a plus. Agile knowledge with SAFe or NWOW framework is preferred. 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